FAQs

Frequently Asked Questions

Each order starts with a few simple details and the option to submit images so we can understand your idea and confirm whether it’s a fit.

How do I start a custom cookie order?

Send inspiration pictures, your contact information, and a short description of the order you would like, all within our custom form.

What happens after I submit my request?

We receive the inquiry internally and review the details before responding about whether the order can be approved.

How do you decide whether to approve an order?

We review the request based on the design details, timing, and availability for the order.

When do I pay for my order?

If the order is approved, we send a payment link to your email so you can complete the purchase.

Order process

The simple step-by-step process

  1. Submit inspiration pictures, contact information, and an order request.
  2. We receive the message internally and review it.
  3. We reach out to you with a quote and to gather any clarifying details.
  4. Once everything is set, we send a payment link to your email.
  5. Done! Simple as that!